Terms

Shipping Policy

In order to return an item, you must meet the following conditions:

The return must be sent back within 14 days of the delivery date.

The item must be in its original, unused, unaltered and unwashed condition.

The item must be returned with packing. 

Any returns sent back without an outer packaging may be refused and sent back to the customer if damaged. Returns must be returned using a fully tracked and insured service's. Preferably Royal Mail Tracked services. Hermes is not permitted. Returns must be returned in the same packaging provided by @derivedclo

We do not offer refund on postage costs unless the product is faulty / incorrect.

In order to complete a return process simply email us: info@derivedclo.co.uk and we will send you all the return information required. 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Incorrect Size or Product Received?

In the unlikely event that the wrong size or product has been sent by Derived Clo, the customer must inform us within 7 working days of receiving the item. We will arrange a return, reimburse the shipping costs and send out your replacement in the quickest possible time. The item must be in the exact condition it was received.

UK Shipping

All UK Shipping orders are £7.99 and Express Shipping is £11.99

ALL ORDERS OVER £150 HAVE FREE SHIPPING

We are not responsible for parcels that are not collected in accordance to the times on the courier's website. Obviously, parcels that are not collected on the anticipated day will be collected first thing, the following day.

when your order has been dispatched you will receive an email from us the tracking information. It will be through Royal Mail, unless we state otherwise.

(if you are having issues with this please contact us.)

 

International Shipping

Unfortunately for now we will be unable to ship internationally. We do plan to do this in the very near future.